• What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email support@balsaraboutique.com and we can look up this information for you. 

  • I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at support@balsaraboutique.com to receive instructions on how to be approved and submit your PO.

  • Can I cancel the order I just placed? 

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.

  • How secure is my personal information? 

If you’ve found a coupon code on a site other than ours, most likely it’s fake. The only place we list our coupons is through our email newsletter. Check out our website for updated promotion period to get coupons. 

  • I’ve not received my order, what should I do?

If you have not received your order, then please contact us at support@balsaraboutique.com and we will work to correct the problem as soon as possible.

  • Do you ship to my home address or I need go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

  • How Do I Use A Discount Code?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

  • Is It Safe To Use My Credit Card On The Website?

Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). Welcome to choose your favorite items on our website.

  • Do you offer Bulk Pricing?

We offer bulk pricing on orders of 100 pieces or more. If you would like to request a Bulk Quote you can email us for a better deal and our Sales Team will provide you with a quote

  • Do your shipping speeds include processing time?

No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 6-12 days for delivery period.